Having outspent Uber in the ride hailing wars of 2015 and 2016, Didi could have been forgiven for thinking that the lane ahead was clear. However, FTCR’s latest consumer survey highlights the threat posed by local rival Meituan-Dianping. Although tighter regulations may slow the expansion of the online-to-offline services giant into ride-hailing, Didi should not be complacent.

Nationwide, Didi enjoys a commanding market share — about 90 per cent, according to data service company Jiguang. Our survey of 1,000 urban consumers also shows Didi’s many competitors far behind in the popularity stakes. However, a city-by-city analysis presents a more nuanced take, suggesting Didi’s position is not unassailable. 

Just months after going live in Nanjing and Shanghai, Meituan-Dianping has rapidly built a sizeable following in those cities with its Meituan Dache service, helped by its ubiquity in food delivery. The Tencent-backed company, which started in group ticket buying and online food reviews, is reportedly seeking to raise more than $4bn in an initial public offering in Hong Kong

It may be tempting to predict a repeat of the ride-hailing wars, in which Didi and Uber burnt billions of dollars to win over drivers and consumers with subsidies and heavy discounting. But in doing so one must factor in the regulatory roadblocks that have since been erected by government agencies in response to protectionist complaints from local taxi companies and safety concerns among consumers. 

The murder of a 21-year-old flight attendant in Zhengzhou in May, allegedly by her Didi driver, has been a catalyst for consumers demanding that the company tighten up on safety. Consumers said safety was their most important consideration in choosing which ride-hailing app to use, with the availability of promotional offers in fourth place. 

Stepping on the brakes

Ride hailing companies are now subject to licensing requirements at national and local levels, while local governments police discounting and promotional offers to curtail the well-worn China tech strategy of burning cash to win market share. 

This regulatory tightening is hindering Meituan’s expansion plans. It has yet to receive a permit to operate in its hometown of Beijing, and was rebuked by Shanghai authorities shortly after launching there in March for offering promotions. 

Meituan’s IPO prospectus acknowledges the risks of piling into new business areas against entrenched competition, as well as those posed by tighter regulations. But the company sees ride-hailing as a complementary service to its current offerings, hoping customers will read the review, book the restaurant and then arrange the transport, all from one app.

Meituan lost nearly Rmb19bn ($2.85bn) last year, while driver costs rose to Rmb293m from nothing. These costs are likely to rise further. However, provided it can navigate the shifting regulatory environment, Meituan’s enlarged cash pile and brand recognition mean it is likely to challenge Didi in other cities.

Since 2016, Didi has taken its struggle against Uber global — it started services in Australia last week — but the battle for market share at home is not over. 

— Duan Yan, Director of Consumer Research, FT Confidential Research

FT Confidential Research is an independent research service from the Financial Times, providing in-depth analysis of and statistical insight into China and south-east Asia. Our team of researchers in these key markets combine findings from our proprietary surveys with on-the-ground research to provide predictive analysis for investors.